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Accelerating Customer-Centric Solutions

In the everchanging  digital era, customer engagement is the inevitable factor in the development of a product and its technical nuances. We adopt an efficient customer engagement approach, focused on shifting your enterprise to a multi-cloud experience. Cloud migration not only streamlines business activities but also optimizes the organization’s throughput.

We leverage our expertise at Calcite Systems in developing the right customer engagement platforms suited for your enterprise. Furthermore, we can also assist in deploying the deliverable on the cloud and migrate the existing product over it. Our customized solutions take care of programming paradigms and strategizing the platform for you.

What We Do

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Consulting

Managing effective customer relationships is undoubtedly the most crucial component for most businesses. A robust CRM software can help your organization to leverage the data in its favor. Our seamless CRM solutions and engagement engine help your enterprise consistently increasing your sales efforts in a short period of time.

Unlike other consultancy services, our team at Calcite systems are well versed with technology as well as the management side of a product. That is why, you can expect top-notch services from us which caters to the sales, marketing, services, and commerce side of the product. Our CRM consulting can aid in increased sales, obtain complete customer information, as well as synchronize the working of different departments through a single software.

Product Development

At Calcite Systems, our specialized team of experts craft a detailed roadmap based on your requirements and provide solutions from the start to the end product for your specific projects. We adopt a careful strategy to create an end product to reduce the production costs which directly impact the profits. On the contrary, Calcite Systems can undertake the product development for your organization in such a way that you get the finest product from the available pool of resources at minimum cost.

We create applications tailored for your organizations on Heroku or Force.com. With our unique development approach, we create a completely flexible and scalable product that is compatible to integrate with systems in the future. Experts at Calcite Systems have developed a plethora of slick products in various domains. Get in touch with us to avail of our services if you are looking to create a new scalable product or stuck in the middle of product development.

How We Do It

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  • Persona-Led Discovery
  • Customer Journey Definition
  • Design For Experience
  • Develop With Accelerators
  • Enhance Quality Through Automation
  • Deploy Using DevOps

Enhanced Customer Relationships & Engagements

Service

-Omnichannel Customer Service
-Customer Self-Service
-Integrated Agent Desktop
-Knowledge Center
-Employee Communities
-High-Touch Field Services
-Conversational Bots

Commerce

-B2B Commerce Portals
-B2C Portal Personalization
-Supplier Integration

Sales

Create custom applications on platforms such as Force.com and Heroku that are contextual, intelligent, and scalable tailored to your business needs.

Marketing

-Multi-Channel Communication
-Personalized Customer Engagement
-Campaign Management

Engineering Products On Platforms Of The Future

  • Product Strategy
  • Product Design
  • Product Development
  • Product Upgrade
  • Product Maintenance
  • Process Orchestration
  • Security Reviews