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Customers Connect, Transact and Engage

We craft elegant solutions that enhance brands and deepen customer engagements with a holistic expertise in design. At Calcite, we are responsible for seamlessly weaving the perfect customer experience throughout the journey from marketing, sales, to fulfillment and support. We encourage open discussions and make interactions highly relevant with unique business insights powered by actionable analytics. We work hard to shrink implementation timelines and package best practices process and architecture framework to provide agility and scalability you need for today and tomorrow.

Human Centric Service Transformation

Fulfilling Customer Expectations

83% of buyers expect companies to create a better-branded experience and no friction service. Our solution elevates customer satisfaction through significantly improved customer experience with seamless channel-agnostic support, unified customer 360, intelligent self-service, and higher first call resolution rates.

Salesforce Product Development

Design Led Agile Product Development

We help our customers think beyond the basics of product development on the Salesforce platform. Our tailored solution covers  a wide spectrum in the entire product lifecycle including

  1. Strategy
  2. Design
  3. Build
  4. Security Review
  5. Go to market and
  6. Future Scaling

We start with a business model canvas and lay out the design sprints to envision the product, articulate value and create a roadmap. Our integrated framework of DevOps & Test Automation is designed to enhance your product quality and faster time to market.

Transform your Quote to Cash with Salesforce CPQ and Billing

Increase Sales Velocity

Salesforce adoption enable organizations to accelerate sales and improve ROI by streamlining the sales operations, automating the sales processes, and implementing complex pricing. It is accomplished with our 9-step execution approach focused on

  1. Human-centric design,
  2. Product-centric mindset,
  3. Industry templates & accelerator-led execution for faster CPQ deployments.

We have a library of pre-configured use cases through which we reduce go-to-market timelines and pre-built integrations with relevant tools and systems such as DocuSign and Conga. The solution is bolstered with the Product Catalogue Management templates, forecasting, and CPQ configuration migration tool to handle complex scenarios like multiple nested bundles and advanced approvals.

Personalize your customer journey

Engage customers with deep insights and analytics

The ultimate goal of every business enterprise is to reach new prospects, refine segmentation, fine tune offers, and personalized journeys with actionable insights is something that every business has in common. But many companies struggle to align their people, processes, and technology to achieve these goals. Our solution helps clients blur the lines of suppression between marketing, sales, and support through seamless hand-offs, intelligent next-best action, unified customer view, and analytics. It includes Personalized Audience Journey, Customer Segmentation and Engagement through right channels, data modeling, migrations, and integrations.

Salesforce Assessment

Salesforce for agility and scalability

ForceClinic Assessment is a complete Salesforce Health Check Tool that provides diagnostics across 10 dimensions including Code Quality, Data Quality, Performance, Release Management Automation & Integration, etc.

This solution also offers a profile-based productivity snapshot of any org’s Admin, Sales User, Managers, and Leadership. Along with the 360-degree analysis for the org’s health, it provides recommendation and suggested implementation to resolve the limitations. Our expert services can then partner with you to accelerate implementation.

Lightning Migration

Enhance ROI

Lightning Migration is not just a rip-and-replace migration. We leverage design thinking to make your Salesforce apps more user-friendly that improves adoption, whilst accelerating the move to Lightning Web Components. Through our solution, we architect for performance, reusability, and address any pitfalls related to migration in lightning.

Our solution accelerates the move to Lightning using a combination of best practices repository, automated scripts and out-of-box Lightning features reducing implementation timeline by 20% and improving end-user adoption by 30%.